Refund Policy for MediaFox

MediaFox Digital Marketing Agency

At MediaFox, we strive to deliver high-quality digital marketing solutions that drive measurable results for our clients. As our services involve strategic planning, expert time investment, digital asset creation, ad account setups, and performance optimization, we follow a fair and transparent refund policy.

1. No Refund on Completed Services

Due to the nature of digital marketing and the extensive time, effort, and resources involved, once the service has been initiated and work has started, no full refund will be processed.

2. Eligibility for Partial Refund

A partial refund may be considered only if:

• The client submits a written request within the first 7 days of the project start date.
• No campaign setup, ads creation, graphic/video content, strategy plan, or onboarding process has been completed.

In eligible cases, up to 50% of the paid service fee can be refunded.

Platform spends (Meta Ads, Google Ads, tools, software subscriptions) are strictly non-refundable.

3. Non-Refundable Services

• Ads Spend (Meta / Google / LinkedIn budgets)
• Website domain, hosting & third-party software
• Creative development, content writing, and strategy documents
• SEO, social media management, and consulting sessions
• Completed or partially delivered marketing campaigns

4. Cancellation of Subscription-Based Services

For monthly retainer services (Performance Marketing, SMM, SEO, Website Management):

• You may cancel by giving 15 days prior written notice before the next billing cycle.
• Cancellation does not make the current month refundable.

5. Project Delays Due to Client

MediaFox is not liable for delays caused by pending approvals, content, access, payment delays, or incomplete requirements from clients. Such delays do not qualify for refunds.

6. Refund Processing Time

If approved, refunds will be processed through the original payment method within 15–21 business days.

7. Disputes & Support

We always aim to resolve concerns through communication. In case of dissatisfaction, clients must contact our support team at Hello@mediafox.in before raising disputes externally.

8. Final Decision Authority

All refund requests are evaluated case-by-case. MediaFox Digital Marketing Agency reserves the right to make the final decision on any refund request.

👉 By signing a service contract or making the initial payment, the client acknowledges and agrees to this Refund Policy.